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Guide to Episode 166: Engage in Healthy, Productive Conflict


Every team experiences conflict at some point. Therefore, the question is not if or when, but how the conflict will unfold. Managers play an essential role in guiding the team’s ability to engage in healthy, productive conflict so that the team gets stronger and the work is better.

This guide includes the healthy/unhealthy and productive/unproductive frameworks, tips for developing norms to help your team engage in healthy, productive conflict, and sample norms to get you started.

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