4: Being a ‘human’ manager with Erica Keswin

Who is the best manager you ever had? How did they make you feel?

There are a million different answers to this question, but none of them involve some variation of saying, “They made me feel like a number. Like a cog in the wheel.” That’s because we value human interactions. We value when people take their time with us, get to know us, and actually act like human beings around us.

In this episode of The Modern Manager, I speak with Erica Keswin, author of Bring Your Human to Work to learn how we all can become better human beings at work!

Key Takeaways:

  • Use the 3 Ps of Meetings: Purpose, Presence, and Protocols. Know your desired outcome, engage people in the conversation and follow standard practices like using an agenda.
  • Invest in professional development. It’s important to most people, but especially millennials.
  • Design work practices with human sustainability in mind. Flexible work schedules and other policies allow people to stay with you for the long run.

Read the article based on this episode: Being a ‘Human’ Manager

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